Melodial App Privacy Policy

Last updated: January 20, 2026

This Privacy Policy describes how Melodial ("we", "us", or "our") collects, uses, and discloses your personal information when you use the Melodial mobile application (the "App").

By using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Account Information

When you create an account or sign in to the App, we collect:

  • Email address
  • Password (stored securely in encrypted form)
  • Business name (if provided)

Usage Information

When you use the App, we automatically collect:

  • Listening history (tracks played, playback duration)
  • Playback preferences (volume, shuffle settings)
  • App interaction data (features used, navigation patterns)

Device Information

We collect certain information about your device, including:

  • Device type and model
  • Operating system version
  • Unique device identifiers
  • IP address
  • Network connection type

Audio Playback Data

To provide our streaming service, we collect:

  • Playback events (play, pause, skip)
  • Stream quality preferences
  • Offline content (if applicable)

How We Use Your Information

We use the information we collect to:

  • Provide and maintain the App and streaming service
  • Authenticate your account and manage your subscription
  • Personalise your music experience and recommendations
  • Monitor and analyse usage patterns to improve the App
  • Communicate with you about your account, updates, and support
  • Ensure compliance with our music licensing agreements
  • Detect and prevent fraud or unauthorised use

Data Sharing

We may share your information with:

  • Service Providers: Third-party companies that help us operate the App, including hosting providers, analytics services, and payment processors
  • Music Licensing Bodies: Aggregated, anonymised playback data as required by our licensing agreements
  • Legal Requirements: When required by law, legal process, or to protect our rights

We do not sell your personal information to third parties.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the App. We may retain certain information as required by law or for legitimate business purposes.

If you delete your account, we will delete or anonymise your personal information within 30 days, unless we are required to retain it for legal reasons.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate personal information
  • Deletion: Request deletion of your personal information
  • Portability: Request a copy of your data in a portable format
  • Opt-out: Opt out of certain data collection or marketing communications

To exercise any of these rights, please contact us at info@melodial.com.

Children's Privacy

The App is intended for use by businesses and is not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including Australia, where our servers are located. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Melodial Email: info@melodial.com Address: 2 Simpson Street, Moorabbin, VIC, 3189, Australia