Help Centre / Account & Password
Reference
Account & Password
How to find your login details and reset your app or website password.
2 min read
1
Your login details
When you sign up, we send a welcome email with your login credentials. Here's what you need to know:
Your username is your email address
The email you used to sign up for Melodial is your username — for both the app and the website.
2
Reset your password
If you can't log in to the Melodial website (to manage your subscription, download your certificate, or reset your app password), here's how to reset it.
Go to the login page
Visit melodial.com/account/login.
Click "Forgot your password?"
Enter your email address and click Forgot your password?. We'll send you a reset link. Check your inbox (and spam folder), click the link, and set a new password.
Still can't log in?
If you're stuck, email us and we'll get you sorted out.
Email hello@melodial.com