Help Centre / Getting Started
Quick Start Guide

Set up the Melodial app

Download the app, sign in with your account details, and start playing licensed background music in your venue — all in under two minutes.

Takes about 2 minutes
 
   
         
 

Step Zero

Download the app

Available free on iOS and Android.

1

Sign in to your account

Find your login details

When you signed up, we sent a welcome email with your username and password. Check your inbox (and spam folder) for an email from Melodial.

Open the app and sign in

Launch the Melodial app and enter your email address and password. Tap Sign In — that's it, you're in.

Can't find your login details? Contact us at info@melodial.com and we'll resend them straight away.

2

Choose how you want to listen

There are three ways to play music — pick whichever suits your venue best, or mix and match.

Radio

Curated stations that stream non-stop. Pick a vibe and it plays all day — no setup needed.

How: Tap Radio in the menu, pick a station, and press play.

Genres

Browse music by genre — Easy Listening, Country, Throwback, Ambient and more. Play a full genre or add individual tracks to your own playlists.

How: Tap Genres, pick a category, then hit play or tap + to add tracks.

Playlists

Build and save your own playlists from the full music library. Perfect for tailoring the exact sound you want for your venue.

How: Tap Playlists, then + to create one. Give it a name and start adding tracks.
3

Keep the music playing all day

Turn on shuffle and repeat

For playlists, enable Shuffle and Repeat from the player controls at the bottom of the screen. This loops your music continuously so there's never dead air.

Background playback

The app keeps playing when you lock your phone or switch to another app. Use your lock screen controls to pause, skip, or adjust volume without reopening Melodial.

Volume consistency

All tracks in the Melodial catalogue are volume-levelled so you won't get jarring changes between songs. Just set your speaker volume once and leave it.

4

Create announcements (optional)

The Ads tab lets you create AI voice announcements that play automatically between tracks — perfect for specials, welcome messages, or promotions.

Name it and write your script

Tap Ads in the menu, then tap + to create a new announcement. Give it a Campaign Title (e.g. "Summer Sale"), then write your script — up to 500 characters, which is around 30 seconds of audio.

Set playback frequency

Choose how often your announcement plays — for example, setting it to 4 means it plays after every 4 music tracks. You can set it to 2, 3, 4, 5, 8, 10, or 15, or leave it off entirely.

Pick a voice and preview

Choose from a selection of AI voice models — each has a different style and tone. Tap Generate Audio Preview to hear it back. Tweak your script and try again until you're happy, then save it.

Quick tips for the best experience

  • Melodial streams at 128kbps — that's roughly 60 MB per hour, so it's very light on WiFi and mobile data.
  • Connect your phone or tablet to a Bluetooth speaker or AUX cable for the best in-venue sound.