Help Centre  /  Playlists & Playback
Feature Guide

Playlists & Playback

Build custom playlists, control how your music plays, and download tracks so the music keeps going even if your WiFi drops out.

3 min read
1
Playback controls

At the top of every track list you'll see two buttons — Shuffle and Continuous. These are the key to keeping music playing all day without touching your phone.

Shuffle

Randomises the play order so your customers don't hear the same sequence every day. Tap it once to turn it on — the icon highlights when active.

Continuous

Plays every track automatically with no gaps, then loops back to the start when it reaches the end. No dead air, ever — from open to close.

Turn both on for the best experience. Shuffle + Continuous means your music plays non-stop in a different order each time — your regulars won't notice it repeating.

2
Create a playlist

There are two ways to create a playlist — start with an empty one, or create one on the fly while browsing.

Option A — Create an empty playlist

Go to the Playlists tab and tap the + button at the top of the page. Give your playlist a name (e.g. "Morning Vibes" or "Lunch Service") and it's ready to fill.

Option B — Create while browsing

Found a track you love while browsing Radio, Genres, or another playlist? Tap the + button next to the track and select Create New Playlist. Name it, and the track is added automatically.

3
Add tracks to a playlist
Browse or search for tracks

Head to Radio, Genres, or any existing playlist and browse the track lists. You can add tracks from anywhere in the app.

Tap the + button on a track

Next to each track, tap the + button. You'll see a list of your playlists — tap the one you want to add it to. The track is added instantly.

Repeat until you're happy

Keep browsing and adding tracks. There's no limit — the more tracks in a playlist, the longer it plays before repeating. We recommend at least 50–100 tracks for a full day's listening.

4
Download tracks for offline playback

If your WiFi is unreliable or you'd prefer not to use data, you can download individual tracks to play offline.

Tap the download icon on a track

Next to any track, tap the download icon. The track saves to your device and will play even without an internet connection. There's no limit on how many tracks you can download.

Play as normal

Downloaded tracks play exactly the same way — Shuffle, Continuous, and all the same controls work. The only difference is they don't need WiFi or data.

Don't close the app while offline. If you close the app without a connection, it may need to reconnect to log you back in. Keep it running in the background and you'll be fine.

Tips for the best playlist experience

  • Aim for 50–100+ tracks per playlist so your regulars don't hear the same sequence each visit.
  • Create playlists for different times of day — a calm morning playlist and an upbeat afternoon one keeps the atmosphere fresh.
  • Use Genres as a starting point — browse a genre you like, then tap + on the tracks that fit your venue to build a curated playlist quickly.
  • Download your key playlists for offline playback as a safety net in case your WiFi has a bad day.
  • All tracks are volume-levelled so you won't get jarring loud-quiet jumps between songs. Set your speaker volume once and leave it.

Need a hand?

Our team is here to help you build the perfect playlist. Drop us a line and we'll sort it out.

Email info@melodial.com